Returns

• You may return your order within 30 days of receiving it.
• Contact our Customer Care team at info@amelieroselondon.com within 30 days to request a return
• Return shipping costs are paid by the customer, unless the item is faulty or incorrect
• For faulty or incorrect items, we will reimburse the return postage once verified
• All returns are sent to our central warehouse in Asia
• We strongly recommend using a tracked shipping service

Change of mind returns

• A change of mind return is when you want to return or exchange an item that is not faulty, damaged or misdescribed. For example: wrong size, not the colour you expected, or you no longer want the item.
• Under UK consumer law, we offer returns in line with your rights, including the right to cancel eligible online purchases within the allowed period. Where a return is classed as change of mind, the following applies:
  
• At Amélie & Rose, we offer a flexible option instead.

For change of mind returns

• Refunds are available where the return meets the conditions and is within the allowed timeframe
• Alternatively, we can offer an exchange (subject to availability)

In some cases, we may cover or partially reimburse return shipping, or offer a replacement at a reduced shipping rate. This is assessed case by case.

Conditions for change-of-mind returns

• The item must be returned within 30 days of delivery
• The item must be unworn, unwashed and unused
• The item must be in its original packaging, including any tags, accessories or protective covers
• Proof of purchase (order number or receipt) is required
• For hygiene reasons, some items cannot be returned. For example: underwear, swimwear, earrings, cosmetics, and personalised items

Shipping for change-of-mind returns

• Return shipping costs are usually the responsibility of the customer unless agreed in writing with our Customer Care team
• You must contact us before sending anything back so we can authorise the return and provide instructions

Refunds

• Refunds are only issued after we have received and inspected the returned item(s).
• We don't issue refunds on sale items.
• We aim to process refunds within 30 working days of receiving the return.
• You cannot request or receive a refund before:

your order has been delivered to you, and

your return has been received and inspected by us.

• Refunds are made to the original payment method used for purchase.
  
• Refunds are not offered for approved change-of-mind returns.
  
  In those cases we offer an exchange as described in the Change of Mind section above.

Return Conditions

• Items must be returned in their original packaging.
  
• All accessories and any extras received with the product must be included.
  
• Products must be unused and in the same condition as when received.
  
• Please pack items securely to prevent damage in transit.

Responsibility

• Amélie & Rose is not responsible for delays or damage during the return shipment
• You are responsible for the parcel until it reaches our warehouse.
• We recommend using a tracked and insured shipping method.
• Please check your parcel within 24 hours of delivery.
• If there is any issue (missing item, damage, incorrect item), contact us immediately.

Replacements (important)

• If we have provided and you have accepted a replacement item, the original order is considered fully resolved.
  
• Once a replacement is accepted:
  
  No further refund will be issued for the original item or the replacement item.
  
  The only exception is if the replacement itself is faulty, damaged or incorrect.
  
• Any shipping contributions paid to send a replacement are non-refundable once the replacement has shipped.

Faulty or Incorrect Items

• Think your item is faulty, damaged on arrival, or not as described?
  
  Email info@amelieroselondon.com before sending anything back.
  
• In cases of confirmed fault, damage or misdescription:
  
  You may be entitled to a repair, replacement or refund at no cost to you, in line with the UK consumer law.
  
• We will confirm next steps and provide return instructions if needed.
  
• For faulty or incorrect items, we cover or reimburse return postage once verified.

Contact

• Questions about returns, exchanges or replacements?
  
  Email info@amelieroselondon.com.
  
• Our team will be happy to help.
  
• Please contact us before sending any item back so we can make sure it is processed correctly.